What is TQM: Total Quality Management?

[عبد الرحمن الجارحي]

The Deming Prize
Committee defines TQM as
follows:
"TQM is a set of systematic activities(1)
carried out by the entire organization to
effectively and efficiently(2)
achieve the organization’s objectives(3)
so as to provide(4)
products and services(5)
with a level of quality(6)
that satisfies customers(7), at the appropriate
time and price."
(as from Oct. 2009)


1. “Systematic activities”
refers to the organized activities
to achieve the organization's
mission (objective)
under the top management's firm
determination and leadership
by establishing the clear mid- and
long-term vision and strategy
as well as the appropriate quality
strategies and policies.
TQM for better Future #TQMforbetterFuture
2. “Carrying out by the
entire organization
effectively and efficiently”
refers to involve everyone
at all levels and all parts of the organization so
as to achieve the business objectives speedily
and efficiently
with the least management resources.
This is accomplished through an appropriate
management system that has a quality
assurance system at its core, and
it integrates other cross functional
management systems such as cost, delivery,
environment and safety.
The respect for humanity value encourages
the organization to develop human resources
which uphold its core technology, speediness
and vitality.
TQM for better Future #TQMforbetterFuture
2. “Carrying out by the
entire organization
effectively and efficiently”
The organization maintains and improves its
processes and operations and uses
appropriate statistical techniques and other
tools.
Based on facts, the organization manages its
business by rotating the management cycle of
PDCA (plan, do, check and act).
The organization also rebuilds its
management system by utilizing appropriate
scientific methods and information
technology.
TQM for better Future #TQMforbetterFuture
3. “Organization’s
Objectives”
are to aim for ensuring the appropriate profit
and growth
in the long term by achieving consistent and
continuous customer satisfaction
as well as to increase the employees
satisfaction,
the benefit to all the stakeholders includes
society,
business partners,
and shareholders.

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